PRIVACY POLICY

RQV Learning (RQV) respects and values the privacy of everyone with whom it engages including those who visits this website (“visitors), www.rqvlearning.online (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and the rights of visitors under the law.

Visitors to the website should read this Privacy Policy carefully and ensure they understand it.  A visitor’s acceptance of our Privacy Policy is deemed to occur upon their first use of our site.  If they do not accept and agree with this Privacy Policy, they must stop using our site immediately.

Definitions and Interpretation

 In this Policy, the following terms shall have these meanings:

“personal data”

 Any and all data that relates to an identifiable person who can be directly or indirectly identified from that data.  In this case, it means personal data that visitors give to RQV via our site.  This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)

“We/Us/Our”

RQV Learning (RQV) whose address is Sunny Lodge, Arcade Road, Penhow NP26 3AE.

Information About Us

Our site is owned and operated by RQV Learning whose address is Sunny Lodge, Arcade Road, Penhow NP26 3AE.

Policy Scope

 This Website Privacy Policy applies only to visitors use of our site.

Visitors Rights

As a data subject, a visitor has the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold the right:

• to be informed about our collection and use of personal data;
• of access to the personal data we hold about a data subject;
• to rectification, if any personal data we hold about them is inaccurate or incomplete;
• to be forgotten – i.e. the right to ask us to delete any personal data we hold about them. We only hold your personal data for a limited time, as explained further below but we will delete it sooner if a data subject requests it;
• to restrict (i.e. prevent) the processing of a data subject’s personal data;
• to data portability (obtaining a copy of their personal data to re-use with another service or organisation);
• to object to us using their personal data for particular purposes; and

If a visitor has any cause for complaint about our use of their personal data, they should contact us and we will do our best to solve the problem.   If we are unable to help, visitors also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about their rights visitors should contact the Information Commissioner’s Office.

Data We Collect

Depending upon visitors use of our site, we may collect some or all of the following personal data:

name;

business/company name

job title;

contact information such as email addresses and telephone numbers;

IP address;

specific information visitors elect to provide through a form or web chat

How We Use Visitors’ Data

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.  We will comply with our obligations and safeguard visitors’ rights under the GDPR at all times.

Our use of visitors’ personal data will always have a lawful basis, either because it is necessary for our performance of a contract with them, because they have consented to our use of their personal data (e.g., by subscribing to emails), or because it is in their or our legitimate interests.  Specifically, we may use visitors’ data for the following purposes:

supplying our products and services to them (please note that we require a visitor’s personal data in order to enter into a contract with them);

personalising and tailoring our products

replying to emails from visitors;

supplying visitors with emails that they have opted into (they may unsubscribe or opt-out at any time)

supplying them with information that may be important to them such as notification of a change to a product they are using or for best practices or legislation

With a visitor’s permission and/or where permitted by law, we may also use a visitor’s data for marketing purposes, which may include contacting them by email or telephone with information, news, and offers.  We will take all reasonable steps to ensure that we fully protect visitors’ rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Visitors have the right to withdraw their consent to us using their personal data at any time, and to request that we delete it.

We do not keep personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

for the length of any contract into which we enter;

until a visitor unsubscribes or asks us to erase it

How and Where We Store Data?

We only keep personal data for as long as we need to in order to use it as described above, and/or for as long as we have the data subject’s permission to keep it.

Visitors’ data will only be stored in the UK or EEA.

Data security is very important to us, and to protect data we have taken suitable measures to safeguard and secure data collected through our site.

How to Access Data

A visitor has the right to ask for a copy of any of their personal data held by us (where such data is held).  Under the GDPR, no fee is payable and we will provide any and all relevant information in response to a data subject’s request, free of charge.

Contacting Us

For any questions about our site or this Privacy Policy, we can be contacted by telephone on 07879815122.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes).  Any changes will be immediately posted on our site and a visitor will be deemed to have accepted the terms of the Privacy Policy on their first use of our site following the alterations.  We recommend that this page is checked regularly to keep up-to-date.